City Explorer App: Privacy Policy

Last Updated: June 18, 2025

Your privacy is important to us. This Privacy Policy describes how Marysia Software Limited, registered in Scotland, SC635459 ("us", "we", or "our") collects, uses, and discloses your information when you use the City Explorer mobile application (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include but is not limited to:

  • Account Information: Email address (if you create an account), username.
  • Payment Information: For premium subscriptions or add-on packs, payment details are processed securely by third-party payment processors (e.g., Apple App Store, Google Play Store). We do not store your full payment card details.
  • Location Data: We collect and process your precise location information when you grant us permission to do so. This is essential for the app's core functionality (e.g., "See interesting places nearby," "Easy Navigation with Real-Time Tracking," creating tours from your location). You can enable or disable location services when you use our Service at any time, through your device settings.

B. Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

C. Content Data

We process the content you generate or interact with on the app, such as:

  • Favourite Places: Places you mark as favourites.
  • Tour Plans: Itineraries you create.
  • Reported Problems: Details of inaccuracies or issues you report regarding AI-generated content.

2. Use of Data

Marysia Software Limited, registered in Scotland, SC635459 uses the collected data for various purposes:

  • To provide and maintain our Service, including the core functionalities of location-based discovery, navigation, and story access.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent, and address technical issues.
  • To manage your subscriptions and process payments for premium features and add-on packs.
  • To personalise your experience, for example, by providing a personalised selection of available places based on your movements.
  • To conduct research and analysis to improve our AI models and content accuracy (e.g., using reported problems).

3. Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Marysia Software Limited, registered in Scotland, SC635459 will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

4. Disclosure Of Data

A. Legal Requirements

Marysia Software Limited, registered in Scotland, SC635459 may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Marysia Software Limited, registered in Scotland, SC635459
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

B. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Analytics: We may use third-party Service Providers to monitor and analyse the use of our Service.
  • Payment Processors: We use third-party payment processors for in-app purchases. Your payment information is subject to their privacy policies.
  • Mapping & Navigation: We use third-party mapping and navigation services (e.g., Google Maps API for route calculation). Your location data processed by these services is subject to their respective privacy policies.
  • AI Content Generation: We use third-party AI models (e.g., OpenAI) to generate stories. The prompts used to generate these stories may include minimal contextual information (e.g., place names), but no personal data is shared with these services for content generation.

5. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights Under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Marysia Software Limited, registered in Scotland, SC635459 aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Marysia Software Limited, registered in Scotland, SC635459 relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Your Data Protection Rights Under CCPA (California Consumer Privacy Act)

If you are a California resident, you have specific rights regarding your personal information under the CCPA. These rights include:

  • The right to know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • The right to delete: You have the right to request the deletion of your personal information collected by us.
  • The right to opt-out of sale: We do not sell your personal information.
  • The right to non-discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To make a CCPA request, please contact us at [email protected].

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]